General Description:
Our refund and return policy is 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Several types of goods are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.
Additional non-returnable products
- Gift cards
- Downloadable software products
- Some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase to the manufacturer.
There are certain situations in which only partial refunds are granted:
Any item that is not in its original condition, for reasons beyond our error.
- Any item that is returned more than 30 days after delivery. It cannot be refunded or returned.
Refunds
Upon receipt and inspection of your return, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Late or missing refunds
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is issued.
If you have done all this and still have not received your refund, please contact us at {void.webstore@gmail.com}.
Items for sale
Only regular priced items can be refunded. Sale items cannot be refunded.
Exchanges
Solo reemplazamos artículos si están defectuosos o dañados. Si necesita cambiarlo por el mismo artículo, envíenos un correo electrónico a {void.webstore@gmail.com} y envíe su artículo a: {Calle Mejía Lequerica 18 (Madrid, España) piso}.
Shipping and returns
Para devolver su producto, debe enviar su producto por correo a: {Calle Mejía Lequerica 18 (Madrid, España)}.
You will be responsible for paying your own shipping costs to return your item. Shipping charges are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for the exchanged product to arrive may vary.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
Contact us at {void.webstore@gmail.com} if you have questions related to refunds and returns.